Operations Process Improvement

LSI believes the first and most logical place to start improving store operations performance is to ensure the processes, activity and workflow employed by a Retailer are optimized and streamlined.

LSI has a particular focus on the more Customer facing service aspects of these processes. In our experience these are often overlooked in many process redesign exercises, yet can make all the difference to overall customer satisfaction levels and sales conversion performance.

Operations Process Improvement is designed to show a Retailer where and how existing store operation practices can be improved and the expected benefits which can be achieved and includes:

• Process Redesign using 5S and Six Sigma
• Queuing Simulation Analysis