Queuing Simulation Analysis

Retailers use various methods to measure customer service levels. These include Customer Surveys, Mystery Shoppers, Customer Research and Focus Groups among others. All of these are important components of understanding what your customers think about service. Unfortunately all of these tools measure the results of your decisions "after the event".

I-Queue queuing simulation analysis is the one tool in your "tool box" that can be used to accurately predict the impact of your customers' experience "before the event".

The I-Queue™ simulation tool makes innovative use of work measurement simulation technology to measure and predict some of the most important shopping experiences your customers will face in your stores:-

• How long are your queues at the front-end?
• Do your standards support your queue length policy?
• Do you have too many/too few till points?
• Are your till points optimally positioned?
• What type of service will your customer experience at the till?
• How effective is your self-checkout environment?

I-Queue™ queuing simulation analysis provides the ability to model changes in your store technology, processes, store configurations and customer service policies. By using simulation modeling, you can now accurately predict the improvements in your customers' shopping experience prior to making investments in equipment, training or remodeling. Better yet, you can perform multiple "what-if" scenarios of various combinations of these store decisions to evaluate both your customers' experience and maximize your ROI of these investments decisions.

To download a pdf document with additional information on LSI's I-Queue™ Queuing Simulation Analysis service, Click Here.