Training and Compliance

LSI's 'Enterprise Workforce Effectiveness Training' program ensures the relevant Retailer's employees are identified and receive appropriate training and guidance in the use of the system. But it's not just about training; compliance will only be assured if the organization has a willingness and desire to use the system.

Compliance

Selecting and implementing the right software is only half the challenge, the other half comes from the Retailer's organization actively embracing and using the system. Over the years LSI has seen many cases where investments in Workforce Management have failed. As a direct result, LSI has developed a number of services and tools to ensure a Retailer can overcome the challenges of compliance and the systems' continued alignment with store operations. LSI believes that three critical parts must be in place to assure compliance - measurement, reward and maintenance.

Measurement and Reward

LSI has developed an Optimal Ratio Reporting (ORR) package that provides today's Retailer with key reports and information necessary to easily see how stores are performing against set targets. The ORR package which uses the WorkPlace Reporting Module provides the visibility to see at a granular level how each part of the operation is performing, as well as monitoring proper system usage.

Reward

Using ORR, LSI recommends a Retailer uses these ratios as part of the management team's KPI's on which to base their bonus and assessment package. Typical KPI ratios include:

• System forecast vs. Store Manager forecast
• Required hours vs. Scheduled hours
• Forecasted labor requirements vs. Actual labor requirements
• Earned hours vs. Actual hours
• Service level performance
• Schedule efficiency